Welcome to the Borobear Help Center
How does Borobear work?
Start renting or borrowing in 4 easy steps. Borobear is a peer-to-peer rental platform — we connect people who need stuff with people who have stuff. Easy.  If you want to lend something, just:  Create a listing for the item  Approve incoming rental requests Arrange a time to exchange your item with the renter Get paid through our secure payment system If you want to rent something, just: Find what you’re looking for  Book the item for the dates you need it and get verified by us  Arrange a time to collect your item from the renter and enjoy your rental Return the item to the renter and leave a review 
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How can I contact Borobear?
Got a question or an issue? We'd love to help you out - here's how to get in touch with us. Here are the best ways to get in touch with us: Email hello@borobear.com Use the Support Triage (by clicking the chat icon in the bottom right corner) to get directed to the correct team. 
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How do I leave a review on Borobear?
You’ll be able to leave a review 24 hours after the rental has ended. That goes for renters and owners. Bear in mind that the link will expire within 10 days of it being sent, so get in there quick! As per our Terms and Conditions, we will not tolerate any reviews which are untrue, deemed abusive, aggressive or show threatening behaviour or discrimination. We believe in treating everyone with respect and will not allow any reviews which are likely to harass, upset, embarrass, alarm or annoy any other person. We are not able to change reviews without the permission of the author, to uphold the integrity of the platform. If you feel like the review that has been written about you which breaches the rules within our Terms and Conditions
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Item Cleaning Tips for Borrowers and Owners
Recommendations for keeping your items safe and sterile and preventing the spread of germs. Borobear makes the following recommendations when renting: Clean the equipment after use. Put on a pair of rubber or disposable gloves. Ensure that you are following the instructions written on any cleaning products. If suitable, start your cleaning with a disposable cloth, cleaning hard surfaces with warm soapy water. Pay particular attention to frequently touched areas. Review what cleaning products you have and ideally use a disinfectant spray with at least a 70% alcohol content. Once you have finished cleaning your rentals, please dispose of your gloves and wash your hands with soap for at least 20 seconds. We encourage you to practice these tips when handling items for any delivery service as well.
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Owner Guarantee
Pricing & Payment